Our Service Guarantee
Your satisfaction is our priority. We stand behind our work with a comprehensive warranty and guarantee program designed to give you complete peace of mind.
12-Month Parts Warranty
Every repair we perform includes a comprehensive 12-month parts warranty. If any part we install fails due to defect or improper installation within 12 months, we'll replace it at no charge.
Full 12 Months Coverage
Protection begins the day your repair is completed and extends 12 months (or unlimited miles, whichever comes first).
No Hidden Terms
Our warranty is straightforward. Defective parts are replaced free. Labor charges may apply for complex replacement procedures.
Easy Claims Process
Just call us. Bring your vehicle back, and we'll inspect the issue and handle the replacement promptly.
Mobile Service Included
If covered under warranty, we'll come to you for the replacement work—same convenient mobile service.
100% Satisfaction Guarantee
Your satisfaction is non-negotiable.
If you're not completely satisfied with our service for any reason, we want to make it right. We stand behind the quality of our work and the professionalism of our technicians.
What This Means for You
- ✓ We perform thorough diagnostics before recommending repairs
- ✓ We explain all recommendations in clear, understandable language
- ✓ We get your approval before performing any work beyond what you requested
- ✓ We ensure repairs are completed correctly and to professional standards
- ✓ We test work thoroughly before completing the job
- ✓ If something isn't right after work, we return and fix it
How to Use Your Guarantee
- 1. If you have concerns about your repair within 30 days, contact us immediately
- 2. Describe the issue—we'll listen and investigate thoroughly
- 3. We'll perform a diagnostic evaluation at no charge
- 4. If the issue is related to our repair, we'll fix it free of charge
- 5. If it's a separate issue, we'll discuss options transparently
Return & Refund Policy
30-Day Satisfaction Window
If you're dissatisfied with any service within 30 days of completion, we'll work with you to resolve the issue.
- • Minor issues: We'll fix them free of charge
- • Major issues: Full refund or credit toward replacement repair
- • Diagnostic services: Full refund if no repairs are needed
- • Parts replaced: Exchange or refund available
How to Request a Return
We make the return process simple and hassle-free:
Call Us
(806) 831-2008 within 30 days and explain the issue
Provide Details
Tell us what's wrong—we'll ask clarifying questions to understand
We Investigate
We'll inspect the repair and determine the best resolution
Resolution
Repair, replacement, or refund—we'll handle it fairly and promptly
Important Notes
- • Refunds are issued using the original payment method within 7-10 business days
- • Return policy applies to service fees and parts charges
- • Warranty claims filed after 30 days fall under our 12-month parts warranty
- • Customer-requested modifications or damage after service are not covered
Warranty Coverage Details
✓ What's Covered
- + All parts we install (starters, alternators, batteries, belts, hoses, filters, etc.)
- + Defective workmanship on repairs (loose connections, improper installation)
- + Parts that fail due to manufacturer defect
- + Labor to replace parts under warranty (some limitations apply)
- + Satisfaction guarantee (within 30 days of service)
- + Mobile service for warranty claims (when applicable)
✕ What's Not Covered
- - Wear items (brake pads, wiper blades, cabin filters) after normal use
- - Damage from accidents, abuse, or neglect
- - Misuse (towing beyond vehicle capacity, off-roading, racing, etc.)
- - Repairs by unauthorized shops after our service
- - Failures due to lack of maintenance (overdue oil changes, coolant issues)
- - Original vehicle components (only parts we install are covered)
Our Quality Assurance Process
Every repair goes through rigorous quality checks to ensure you receive the best possible service.
Thorough Inspection
Every vehicle receives a complete diagnostic inspection before recommendations
Transparent Pricing
No surprises. We provide detailed estimates before any work begins
Professional Execution
ASE-certified technicians perform all work to industry standards
Final Testing
All repairs are tested thoroughly before we consider the job complete
Common Warranty Questions
Does the warranty transfer if I sell my vehicle?
The original owner has full access to the warranty. If you sell your vehicle, the new owner may contact us regarding warranty claims within the 12-month period, though they'll need proof of the original repair invoice.
Can I get a warranty on labor if something fails?
Yes. If a failure is caused by our workmanship, labor for the replacement repair is covered under the satisfaction guarantee (30 days) or our quality assurance policy.
What if a part fails after 12 months?
After 12 months, warranty coverage expires, but we'll still provide fair estimates for any repairs. Many manufacturer warranties extend beyond 12 months—ask us about the specific part, and we can check coverage.
Do I need to keep my receipt for warranty claims?
We recommend keeping your receipt for your records, but it's not required. We maintain detailed service records for all repairs. Just provide your name and the date of service when you contact us.
Are diagnostic fees refunded if I don't need repairs?
Yes. If we diagnose a problem and you choose not to proceed with repairs, you can get a full refund of the diagnostic fee if you're not satisfied with the diagnosis. If you proceed with repairs, the diagnostic fee is typically applied toward the total repair cost.
Can I transfer the warranty to another vehicle I own?
No. The warranty covers the specific vehicle the repair was performed on. It cannot be transferred to a different vehicle, even if you own it.
Still have questions about our warranty?
Our team is happy to clarify any aspect of our service guarantee.
Call (806) 831-2008Peace of Mind Guaranteed
Service your vehicle with confidence knowing it's backed by our comprehensive guarantee and warranty.